In March 2020, an Australian customer Danny ordered a manual portable gantry crane from us. The crane parameters are as follows:

  • Portable gantry crane lifting capacity: 5t
  • Width: 4m
  • Lifting height: 3m
  • Equipped Hoist: 2units 5t chain block with 3m lifting height

After Danny received his portable gantry crane, he found that chain block could not meet their needs. So, he found us and asked about the price of the single phase electric hoist.

Are you able to give me a price on 2 x 5 ton electric hoists in 240 volts to meet Australian standards please?
Thanks
Regards

Danny

After communication and confirmation with the customer, we got the electric hoist request as below:

hook type electric chain hoist

Hook type electric chain hoist

  • Model: Hook type electric chain hoist
  • Lifting capacity: 5 ton
  • Lifting height: 3m
  • Power supply: 240V 50Hz Single Phase
  • Control method: Remote control (Two hoists can work at the same time, and can be
  • controlled separately)

We sent the hoist quotation to the customer. Danny was surprised at the electric hoist price, which was higher than the total price of portable gantry crane and chain hoist he purchased. That is because the motor of the electric hoist is single-phase motor rather than conventional three-phase motor. Considering the customer's cooperation again, we already gave the customer a discount of 3 points when we quoted the electric hoist price, but he thought that the price was still very high. We also updated the hoist price with 415V 50Hz 3Phase power supply for customers. After several months of consideration, the customer finally decided to choose the single phase electric hoist.

2020 is a very bad year for all walks of life around the world. We try our best to reach agreement with customers, help each other, and tide over difficulties together. In the end, the customer was very satisfied with a 5% discount and placed this electric hoist order.